Terms and Conditions

The contents of this website are © Romans & Partners. Reproduction of part or all of the contents or available assets (collectively referred to as “the material”) in any form is prohibited, except as permitted in accordance with the following provisions:

Licence to Re-copy for Limited Purposes:

1. You acknowledge Romans & Partners as the source of the material. You must include such acknowledgment and the Romans & Partners website address (www.romansandpartners.com) in any reproduction of the material.
2. You must inform any relevant third party to whom the material is transmitted that all Terms and Conditions herein apply and that they are bound by them.

This licence to re-copy does not permit incorporation of the material or any part of it in any other work, publication, or website, whether in hard copy, electronic, or other forms. In particular (but without limitation), no part of the Romans & Partners website, including but not limited to photographs, property details, virtual tours, or floorplans, may be distributed or copied for any commercial purpose. You may not frame this website without the express consent of Romans & Partners. The Romans & Partners logo is a registered trademark of Romans & Partners in the UK and other jurisdictions. Reproduction of this trademark, other than to view this website, is prohibited.

Romans & Partners takes all reasonable care to ensure that the information contained on this website is accurate; however, we cannot guarantee its accuracy and reserve the right to change the information on this website (including these terms and conditions) at any time. You are advised to review these terms and conditions for any such changes each time you visit this website.

Romans & Partners makes no representations or warranties of any kind with respect to this website, or the content contained within, including any text, graphics, advertisements, links, or other items. Furthermore, neither Romans & Partners nor any other contributor to this website makes any representation or gives any warranty, condition, undertaking, or term—express or implied—as to the condition, quality, performance, accuracy, fitness for purpose, completeness, or freedom from viruses of the content contained on this website or that such content will be accurate, up-to-date, uninterrupted, or error-free. Nothing on this website shall be construed as financial advice.

These terms and conditions and the use of this website shall be governed by the laws of England and Wales, and all disputes arising hereunder shall be subject to the exclusive jurisdiction of the English courts.

Romans & Partners operates transparently and adheres strictly to all relevant legal and regulatory obligations. We recognise that the real estate sector may be targeted for money laundering activities. In response, we fully cooperate with authorities and report any suspicious activity to the National Crime Agency.

We comply with all Anti-Money Laundering regulations, including the Proceeds of Crime Act 2002, the Money Laundering Regulations 2017, the Bribery Act 2010, and the Terrorism Act 2000. This compliance requirement applies to all customers, including vendors, buyers, landlords, and tenants. Accordingly, we retain evidence of our customers’ identities for at least seven years and, where necessary, obtain proof of property ownership and the source or destination of funds. If we cannot obtain this information, we will be unable to proceed with any transaction. Customers’ identities are subject to electronic verification, which may also include a credit check.

You acknowledge that you are solely responsible for the use of this website and for any information or results derived from it. To the fullest extent permitted by law, all warranties, conditions, undertakings, representations, and terms, whether express or implied, statutory or otherwise, are excluded.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim, to the fullest extent permitted by law, any liability for any loss or damage, including consequential or indirect loss, arising from or in connection with your access to or use of this website.

While we take every measure to maintain high standards and continuity of this website, we do not accept any ongoing obligation or responsibility to operate this website or any particular part of it.

If any part of these terms and conditions is deemed unenforceable (including any provision in which we exclude liability to you), the enforceability of the remaining terms will not be affected.

These terms and conditions and your use of this website are governed exclusively by English law. This does not affect your statutory rights as a consumer.

Romans & Partners is registered in England and Wales. Our registered office is located at 142 Old Brompton Road, South Kensington, London, SW7 4NR.

At Romans & Partners, we uphold the highest standards of integrity and professionalism in managing client funds. We are duly registered as members of Propertymark, a testament to our commitment to stringent regulatory compliance in property transactions. Our affiliation with Propertymark, under reference number C0137616, ensures that all client money is handled with the utmost care and transparency.

This membership not only reinforces our dedication to ethical practices but also provides our clients with assurance that their financial interests are protected and managed with expert oversight.

Client Money Protection Certificate

We regret to learn that an issue has arisen. We welcome the opportunity to discuss your complaint in detail and are committed to resolving the matter to your satisfaction. We strive to deliver the highest standards of service. However, we acknowledge that there may be occasions when our service does not meet expectations. In such instances, Romans & Partners has established a formal internal complaints procedure.

Initial Stage:
If you have a complaint, please first contact the manager of the relevant department. Should the matter remain unresolved and you wish to escalate your complaint, you may submit a formal written complaint. Please provide a summary of the issue by email to
info@romansandpartners.com, or by post to:

Romans & Partners
142 Old Brompton Road
South Kensington
London
SW7 4NR

Upon receipt of your written complaint, we will acknowledge its receipt within 3 working days and inform you of the person who will be handling the investigation.

Investigation Process:
Within 15 working days of receiving your complaint, the appointed person will write to you with the results of the investigation. This correspondence will include details of any actions taken or proposed. Should additional time be required to thoroughly address the issue, you will be notified in writing with an updated timeline.

Further Escalation:
If you remain dissatisfied with our response, or if more than 8 weeks have passed since your initial complaint, you may request an independent review by The Property Ombudsman, at no cost. Our membership number is T09529. You may contact The Property Ombudsman at:

The Property Ombudsman
+44 172 233 3306
admin@tpos.co.uk
www.tpos.co.uk

Please note, The Property Ombudsman will only consider complaints filed by consumers within 12 months from the date of our final viewpoint letter.

Reasonable Adjustments:
We are committed to ensuring accessibility for all customers, including those with disabilities. If you require any adjustments to our process, please contact your local branch, and a senior member of staff will reach out to you to discuss and address your needs.